Confirming your appointment
We require at least 24 hours prior to your appointment for cancellations. If you are unsure about your appointment please contact us and we will confirm the booking.
If you can’t make your appointment, please call us as soon as you can.
We understand some unavoidable things happen in life and we will try and help you with a solution regarding rearranging your appointment. We can only do this if you communicate with us.
If you don’t respond to our text or voice messages we will have to cancel your appointment and your time will then be offered to someone else.
When should you arrive?
Please arrive on time and not before your appointment.
What if you are late for an appointment?
Please call us to let us know - We all know about Melbourne traffic!
Whatever the circumstances please be aware that the service time you require has been reserved especially for you, therefore, please understand that if you are late, it may encroach on the time we have to spend with you in order for us to avoid delays with our other scheduled clients.
What happens when you don’t show up?
As you may be aware, we are a small boutique business that likes to give all our clients plenty of time for their appointments.
This way we can provide you with a relaxing experience and have enough time to deliver you the best results we can. When clients don’t show up for their appointments it creates a pretty big gap in our schedule.
Not only is that not great for any business, but more importantly your missed appointment could have gladly been filled by another client on our waitlist, who would have loved to have that time. They will now have to miss out.
It’s also pretty upsetting and demoralising for our staff members who were looking forward to seeing and taking care of you. This is why we will now be taking deposits for any new clients and for long appointments.
All deposits will guarantee your time slot and will be deducted from your final bill when you attend.
Good Things Take Time
Give yourself plenty of time for an appointment. Our work is a science and it can take time for best results. If you are in a rush, then we will be in a rush and things may turn out below par. Nobody wants that. We take pride in our work and the results we achieve on our many clients.
Good things take time and we are proud to say that we have absolutely no medals for having the worlds fastest treatments.